General Questions about DynaSky VoIP

DynaSky VoIP is DynaSky eCard’s internet IP calling feature, allowing you to make PC-to-PC, PC-to-Phone, and Phone-to-PC calls.

You will need a softphone, which is a downloadable software for making and receiving calls on the computer.

You may download any open-source softphones, such as PortGo, Zoiper 2.0 or X-Lite 3.0, initialize softphone setting and start calling out from your computer. Please check the operation system and bandwidth requirement prior to download. For more information on installing open-source softphones and compatibility charts, please click here.

Yes. Please consult with your ISP to see if your internet service allows VoIP and check your internet speed bandwidth. A minimum of 512 kbps is recommended.

We give you the freedom of selecting your own area codes. However, if the area code you need is not available, you may fill out an area code request form and we'll try our best to process your request.

Yes. Please first subscribe to a local number under DynaSky VoIP. Then, subscribe to eSecretary service, pick a toll-free number during the sign-up process, and enter your DynaSky VoIP number as your forwarding destination number. Then the toll-free number will route all the incoming calls to your DynaSky VoIP number.

In most cases you are able to transfer your current phone number to our services. To start the transfer process, go to DynaSky VoIP Summary in My Account, click on “Transfer Number” at the Phone Number section, fill out the Letter of Authorization and submit it with the phone bill to us via fax to 1-888-839-8801 or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Just like you would with a traditional phone, except that area codes must always be entered. For local and long-distance calls, 1 + area code + destination number. For international calls, 011 + country code + area code + destination number.

You can use softphone anywhere as long as you have access to the high-speed internet. For international users or overseas travelers, please use the softphone as if you are dialing from the U.S.: 011 + country code + area code + destination number. For calls to the U.S., simply dial 1 + area code + destination number.

Both inbound and outbound call history through DynaSky VoIP will be incorporated into My History in your eCard account.

It will be “[Your eCard username]-voip.dynasky.com.” For example: john123-voip.dynasky.com. Please note that the username you enter is case-sensitive.

Your password for the softphone is assigned under My Product Access Info on My Account Summary. Your softphone password is NOT the same as your account log-in password for security purposes. When click "Change Password", system will automatically generate a new password for you.

Yes. Just log in to your web account and change your password under My Product Access Info on My Account Summary. When click "Change Password", system will automatically generate a new password for you.

Please send your request via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call our toll-free customer service at 1-877-MY-eLIFE (693-5433). We will deactivate this service from your account in 5-7 business days.

The first thing you should check is the status on your account, which is listed on your account summary page. If the account has expired or carries negative account balance, you will not be able to make any phone calls nor receive any calls through DynaSky VoIP. However, you may still be able to make member calls & receive phone calls when your account balance is exactly zero. If your account balance remains negative for more 30 days, your DynaSky VoIP subscription will be automatically removed and you will lose your DynaSky VoIP number. You might not be able to retrieve your DynaSky VoIP number.