General Questions about DynaSky Fax

DynaSky Fax is our fax-over-IP service, which allows you to send faxes online through a downloadable driver, and receive unlimited faxes via emails. You have the option of subscribing to two fax numbers with different area codes. Register up to 5 fax-to-email addresses for each fax number. You may also set up multiple fax settings such as delivery confirmation, customized cover-sheets, fax phonebook, broadcast fax, etc.

We give you the freedom of selecting your own area code during DynaSky Fax sign-up. However, if the area code you want is not available, you may fill out an area code request form and we'll try our best to process your request.

Yes. When you subscribe to DynaSky Fax service, the available numbers consist of local numbers. Please first select a local number. Then, please subscribe to an eSecretary toll-free number, and enter your DynaSky Fax number as your forwarding destination number. Then, your toll-free number will route all the incoming faxes to your DynaSky Fax number, and you will receive all faxes in your email account. There are no charges to your eCard account for inbound fax.

When someone sends you a fax to your DynaSky Fax account, DynaSky eCard converts it to a PDF file, then forwards it as an attachment to the e-mail address of your choice. Simply open the file to read over your fax.

When sending faxes, simply open our fax driver, DSFX, select a cover sheet if desired, insert the documents, and enter the destination number or choose the recipient from the phonebook, then hit "send". It works very much like how you would send an email online.

Your faxes arrive as PDF attachments in the e-mail. You would need to download Adobe Acrobat Reader to view the attachment.

Like other faxes, a photo is forwarded to your e-mail account as an attachment and appears as a PDF file format.

Your privacy and security are a top priority for DynaSky eCard. Your fax history is stored for 30 days and only for troubleshooting purposes. Only authorized personnel are allowed access, should there be any need to investigate problems encountered with DynaSky Fax.

Your faxes remain in our system for 30 days for troubleshooting purposes only. The faxes are removed from our system afterwards.

DynaSky Fax service may be automatically deactivated 30 days after the account reaches zero or negative. You may lose your DynaSky Fax number(s) once your subscription is removed.

Yes. Anyone can send a fax to your DynaSky Fax number. Senders do not need to be DynaSky Fax subscribers.

Yes. You may subscribe up to 2 fax numbers, with different area codes, for just an additional US$2.95 per month. The second fax number may also have 5 fax-to-email addresses.

Yes, you can send fax anywhere in the world from your computer, as long as you have Internet access. The simple rule of thumb is to enter the destination number as if you are dialing from the U.S.. For faxes with international terminations, enter 011 + country code + area code + destination number. For faxes with U.S. terminations, simply enter 1 + area code + destination number.

We are constantly developing new features for our DynaSky Fax service. Please check our home page regularly for information on any upcoming or new services.

Please send your request via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call our toll-free customer service number at 1-877-MY-eLIFE (693-5433). Our customer service representatives will remove this service from your account immediately upon receiving your request.