eSecretary General

What is eSecretary?

eSecretary allows you to forward all your incoming calls to any designated number - domestic or international, voice or fax. You may subscribe to a U.S. or Canada local or toll-free number, or a local number in China, Hong Kong, and Taiwan to route your callers to your cell, home, or office phones or eCard services such as DynaSky VoIP around the country or abroad.

How does local/toll-free forwarding work?

With eSecretary, you simply subscribe to a U.S./Canada local/toll-free number or a local number in China, Hong Kong, and Taiwan and calls to that number will be forwarded to any phone number you choose (business, home, mobile, fax etc.) anytime, anywhere in the world. So you won’t ever miss an important call, fax, or business opportunities. The call forwarding is transparent, so the caller will not know if you or your employees are not at a set location, or even overseas.

Who should use eSecretary?

If you’re a frequent traveler, independent contractor, or someone who does not have a landline and doesn’t like to give out cell phone numbers, eSecretary is what you need. With eSecretary service, you can give out your personal number to your family, friends, clients or colleagues where they can fax or call to reach you at any time, regardless of what country you might be in today.

If you are a business, eSecretary Toll-Free Forwarding will provide you all the benefits of a toll-free service at a fraction of what you’re paying now. In addition, you can extend your business hours and capture more business opportunities by making instant changes via the web on the forwarding destination, to provide more flexibility and mobility.

In addition, if you are a business that wishes to establish a local presence while still maintaining the flexibility of running your business from overseas, DynaSky’s international numbers (including China Local Number 950, Hong Kong and Taiwan local numbers) ensures that customers will always find you easy to reach, and will never have to pay international rates.

What are the benefits of eSecretary?

DynaSky eCard provides unbeatable rates with no contracts and commitments. You can easily change your forwarding destination number(s) through the Internet or over the phone from our customer support hotline 1-877-MY-eLIFE (693-5433). Our forwarding service can be combined with any of our service offerings such as DynaSky VoIP, which allows free voicemail-to-email, and message broadcasting features; it can also be combined with DynaSky Fax to receive unlimited fax-to-email. Like no others, all our features are a-la-carte with a minimal subscription fee, so you won’t need to pay a lofty sum for unnecessary features. Subscriptions can be made all in one account.

Can I use it with other DynaSky eCard services like DynaSky VoIP or DynaSky Fax?

Yes, simply set up your DynaSky VoIP or DynaSky Fax number as the destination number for your eSecretary service, thus allowing you to receive incoming calls, voice mails, or faxes anytime and anywhere.

Will my callers be charged for the forwarded call?

Your callers will only be charged by their provider for calling your local number. Your callers will not be charged if you subscribe to a toll-free number. If your callers are calling to an international number, please see "When callers call my DynaSky international number from China, Hong Kong or Taiwan, how will they be charged?"

What numbers can I subscribe to?

You can choose within a wide range of local numbers in the U.S., Canada, China, Hong Kong, and Taiwan; or select from a list of U.S./Canada toll-free numbers.

Will I be able to select my eSecretary subscription number?

We give you the freedom of choosing U.S./Canada local or toll-free numbers from the available pool. However, if the U.S./Canada area code you need is not available, you may fill out an area code request form and we'll try our best to process your request.

Can I have more than one eSecretary subscription number?

You may subscribe up to 2 local, toll-free, or international numbers.

Can I subscribe to a number outside of the U.S/Canada?

Yes, DynaSky offers international phone numbers for China (also known as China Local Number 950), Hong Kong and Taiwan

What is a China Local Number 950? What is a Hong Kong, Taiwan local number?

Phone numbers with the 950 “area code” are virtual local numbers which can be used nationwide in China, making no distinction for province or city. You can choose from a China number 950, Hong Kong, or Taiwan number local number to lock to your North America cell phone or landline. Then contacts from China, Hong Kong or Taiwan can reach you in just one key, without having to pay for international fees.

The same applies for DynaSky’s Hong Kong numbers beginning with 1502. For Taiwan local numbers, you choose from a list of available phone numbers, or make a request for your preferred area code.

DynaSky’s overseas local numbers lets users maintain their global reach while establishing a local presence. Business associates, friends and family abroad will be able to quickly dial your local number and pay only local rates.

Owning an overseas local number is easy, just follow the steps described in question "How do I subscribe to an international number," below.

Can I change my forwarding destination number?

Yes, you can easily and instantly change your forwarding destination number at any time through your account online or over the phone with customer support assistance.

Note: The forwarding destination numbers cannot be any 700, 900 or 976 numbers, or certain operator-assisted, third-party billed, or collect-call numbers.

Can I have my eSecretary subscription number back after I unsubscribe it?

Yes. You may request Customer Service to help retrieve a forwarding number you had previously owned, provided that the reactivation request is made within 30 days for local and toll-free numbers, and within 3 days for international numbers, from the cancellation date. A one-time retrieval fee of US$2.95 will be charged for each number. Please call our toll-free customer support at 1-877-MY-eLIFE (693-5433) for assistance.

When does the subscription fee apply for a retrieved number?

If the retrieved number is the primary eSecretary number, the monthly fee will be charged a day after the retrieval date. On the other hand, if the retrieved number is a secondary number, the monthly fee is charged on the same day the primary eSecretary number is billed.

What happens to my forwarding number when my account balance remains zero or negative for a period of 30 days or more?

Forwarding service may be automatically deactivated 30 days after the account reaches zero or negative. You may lose your forwarding number(s) once your eSecretary subscription is removed.

How do I subscribe to a local forwarding number?

  • Log in to your DynaSky eCard Account.
  • Click on eSecretary under “My Services.”
  • Choose forwarding subscription type "U.S. or Canada local number".
  • Select the State/Province then area code or city.
  • Choose a number among the displayed list and confirm.

How do I subscribe to a toll-free forwarding number?

  • Log in to your DynaSky eCard Account.
  • Click on eSecretary under “My Services.”
  • Choose forwarding subscription type "Toll-Free number".
  • Choose a number among the displayed list and confirm.

Note: The toll free numbers are only accessible from U.S. 48 States, Hawaii & Canada.

How do I subscribe to an international number?

  • Log in to your DynaSky eCard Account.
  • Click on eSecretary under “My Services.”
  • If you have yet to subscribe to eSecretary, choose forwarding subscription type "International number"; if you have already subscribed to eSecretary; choose “Purchase additional number, subscription type "International number"
  • Select China, Hong Kong or Taiwan.
  • Choose a number among the displayed list and confirm.

When callers call my DynaSky international number from China, Hong Kong or Taiwan, how will they be charged?

When a caller is calling you from China (excluding XinJiang, Tibet, and Inner Mogolia; does not work for PHS), Hong Kong, or Taiwan (does not work for PHS), if they are calling from a number with the same country and area code, then they will be charged at local rates, with no extra international charges. For calls to DynaSky’s China Number 950 and Hong Kong numbers starting with 1502, as long as they are using a local China number, regardless of their area code, the call will be deemed as a local call.

Please note that telecom carrier billing policies may vary by region. It is best advised that the caller verify the call charges to your international number with their local or wireless carrier to avoid any unexpected charges.

Can I transfer my own toll-free number from another service provider to eSecretary service?

Yes. Please follow the steps below: