If you have any questions about DynaSky, please look through the list below and see if they are answered there. If you have any additional questions or concerns, e-mail us at support@dynasky.com, or go to our "Support" page and fill out the form provided there for your convenience.

Below are questions posted to DynaSky by users and prospective users of our services.

General  |  Account Management  |  Long-Distance Services

eSecretary:

General  |  Voice Messenger  |  Remote Call Forwarding

General

Q:How does DynaSky work?
Q:How do I use DynaSky?
Q:What kind of call quality can I expect with DynaSky?
Q:When do you charge my credit card?
Q:Is it safe to purchase over the Internet?
Q:What do you do with my personal information?
Q:What happens if I forget my PIN?
Q:How do your charges appear on my credit card statement?
Q:How long does my account with DynaSky last?

Q: How does DynaSky work?
DynaSky is a cost-effective alternative to other long-distance providers. DynaSky utilizes the broadband and fiber-optic global telecom network to provide you excellent quality on all your long-distance calls virtually anywhere in the world. To subscribe to our service, just fill out the simple sign-up form on our Web site and submit it to us. We will then e-mail you a confirmation letter, which includes your PINs (personal identification numbers), log-in information, and usage instructions. To place a call, just dial the toll-free number included in your confirmation letter. If you signed up for DirecDial and you are dialing from a DirecDial number, you can then dial the number you wish to reach immediately, without entering your PIN. If you are dialing from a non-DirecDial number, you must enter your PIN before you dial your destination number. (For domestic calls, dial 1 + area code + phone number + #, for international calls, dial 011 + country code + city code + phone number + #) Top..

Q: How do I use DynaSky?
Once you open an account with us, simply access our network by dialing the toll-free number 1-866-396-2759 (48 States) or 1-877-332-1085 (Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands & Saipan) or U.S. local access number or international roaming access number. If you signed up for DirecDial and you are dialing from a DirecDial number, you can then dial the number you wish to reach immediately, without entering your PIN (personal identification number). If you are dialing from a non-DirecDial number, you must enter your PIN before you dial your destination number. It's that easy! If you should ever want access to your account information, you can access your call detail records on our Web site by entering your username and password. Top..

Q: What kind of call quality can I expect with DynaSky?
The fiber-optic and broadband-based global telecom network provides you with the very highest quality voice transmission for both local and long-distance calls. Top..

Q: When do you charge my credit card?
When you sign up for DynaSky long-distance, you will register a credit card and purchase a certain amount of service credit in a dollar amount of your choice. You can then add credit to your account at anytime through our Web site. Top..

Q: Is it safe to purchase over the Internet?
Yes. For absolute security, we use the latest encryption technology whenever we ask for personal information. Customer data is stored on a secure server to protect it from outside parties. (To view our Privacy Policy and Security Statement, click here.) Top..

Q: What do you do with my personal information?
Personal information collected by DynaSky is stored in secure operating environments that are not available to the public. Your personal information will not be shared or sold to any third party. (To view our Privacy Policy and Security Statement, click here.) Top..

Q: What happens if I forget my PIN?
You can always check your PINs on our Web site by logging in to your account. Your PINs and other account information are listed there. You can also contact our Customer Support by e-mail at support@dynasky.com or call us at 1-877-MY-eLIFE (693-5433). Your request will be processed promptly once we verify your identity. Top..

Q: How do your charges appear on my credit card statement?
Your charge shows up as DynaSky.com For detailed account information, including a complete call history, you can always log on to 'My Account' from our Web site by providing your correct username and password. Top..

Q: How long does my account with DynaSky last?
Your DynaSky phone service will last 6 months from the date of purchase or from the last date you added additional credit to your account. To keep your account active, simply add credit to it at least once every six months. Top..


Account Management

Q:What will my account summary look like?
Q:What will my call history look like?
Q:What if I believe there is an error on my account?
Q:What happens if I forget my PIN?
Q:What happens if I forget my user name?
Q:What happens if I forget my password?
Q:How can I track my calls using DynaSky International Roaming Service?



Q: What will my account summary look like?
Your account summary provides real-time information about your account number, balance, expiration date and your PINs. Top..

Q: What will my call history look like?
Your call history, or CDR (call detail report) gives you the date, time, rate, duration, cost, and origination and destination numbers for each call you've made. It will display call activity for the past 2 months. Top..

Q: What if I believe there is an error on my account?
Should you ever believe that there is an error on your account, please contact Customer Service at support@dynasky.com or call us at 1-877-MY-eLIFE (693-5433) as soon as possible. Let us know why you believe there is an error, and we will promptly get back to you and correct any problems. Top..

Q: What happens if I forget my PIN?
You can always go online to 'My Account' to check your PINs. You can also contact our Customer Support by e-mail at support@dynasky.com or call us at 1-877-MY-eLIFE (693-5433). Your request will be processed promptly once we verify your identity. Top..

Q: What happens if I forget my user name?
If you forget your 'My Account' log-in user name, please contact our Customer Support by e-mail at support@dynasky.com or call us at 1-877-MY-eLIFE (693-5433). For security reasons, you will need to provide us with your name, street address, PIN, and the answer to your secret question. Once we verify that, your request will be processed immediately. Top..

Q: What happens if I forget my password?
Sign on to DynaSky.com and click on "forget password?" You will be given the secret question you designed to remind you of your password. You can also contact our Customer Support by e-mail at support@dynasky.com or call us at 1-877-MY-eLIFE (693-5433). Your request will be processed promptly once we verify your identity. Top..

Q: How can I track my calls using DynaSky International Roaming Service?
You may verify by checking the numbers in the “Called from” column under call history in your account. If you do not recognize the call-from number, please reference to the following table to match the call originating country and DNIS number shown in the “called from” column:

Originating Country	Network	DNIS
Australia		61011
Austria	Fixed	43011
Austria	Mobile	43012
Belgium	Fixed	32011
Belgium	Mobile	32012
Belgium	Payphone	32013
China		1081-8111
Denmark		45011
France		33011
Germany	Fixed	49011
Germany	Mobile	49012
Germany	Payphone	49013
Hong Kong		1502-888
Hungary		36011
India		91011
Ireland		35311
Israel		97211
Italy		39011
Japan		81011
South Korea		82011
Luxembourg		35211
Mexico		52011
New Zealand	Fixed	64011
New Zealand	Mobile	64012
New Zealand	Payphone	64013
Norway		47011
Spain		34011
Sweden		46011
Switzerland	Fixed	41011
Switzerland	Mobile	41012
Taiwan - Taipei/Keelung		4066-2221
Taiwan - Taoyuan/Hsinchu/Yilan/Hualien		4066-2221
Taiwan - Miaoli		4266-2221
Taiwan - Taichung/Changhua		4066-2221
Taiwan - Nantou		4066-2221
Taiwan - Yunlin		4066-2221
Taiwan - Chiayi		4066-2221
Taiwan - Tainan/Penghu		4066-2221
Taiwan - Kaohsiung		4066-2221
Taiwan - Pingtung		4066-2221
Taiwan - Kinmen		4666-2221
Taiwan - Taitung		4666-2221
U.K.		44011

Top..


Long-Distance Services

Q: Does DynaSky work from a rotary phone?
No. A touch-tone telephone is required for our system to process your calls. Top..

Q: Can I use DirecDial if I have Caller-ID block?
It depends on whether we can receive your caller-ID or not. In some cases, we can receive the caller-ID even with phones that are set up to have caller-ID block. In some other cases, we can't recognize the caller-ID and will not be able to provide you the DirecDial function. DirecDial should work even if you have caller-ID block when you use the toll-free access numbers. If your phone is set up to have caller-ID block and wish to access our network through our local access numbers, please deactivate caller-ID block by dialing *82 before dialing the local access number. Note: Some cellular phones may not work with DirecDial and certain cellular phones request dialing different keys to deactivate caller-ID block. Please consult with your cellular phone carrier. Dialing *82 will only temporarily disable the caller-ID block of that particular call. Caller-ID block continues with subsequent phone calls if *82 is not entered. DirecDial feature is only available in U.S. and Canada. Top..

Q: How to use DynaSky eCard if I have already set up DirecDial & EZ Phonebook?

1. Dial our access number
   • Toll-Free Access:
   • US 48 States: 1-866-DynaSky (396-2759)
   • Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands & Saipan: 1-877-332-1085
   • Canada: 1-866-889-9293
   • Local Access:
   • To locate the local access near you, go to Access Numbers
   Note: Calls made from US 48 States and Canada using toll-free access; add 3¢ to US 48 States local access rates.  Calls made from Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands & Saipan using toll-free access; add 5¢ to US 48 States local access rates.
2. Enter Pin (If your DirecDial is set up, you can go straight to step 3)
3. Follow the voice prompt and enter your EZ Phonebook 2 digits code + "#"
   (EZ Phonebook must be set up at Account Pages before you can use it)

1. Public payphones.
   
2. Hotel phones.
   
3. College dormitory phones.
   
4. Commercial phone line systems.
   

The surcharge will appear after any applicable calls in your call detail record. Unfortunately, there is no way to determine whether this charge will be assessed until your call is placed and the charge appears on your statement. Generally, all public payphones will assess this surcharge, while not all of the other locations will. (Click here to read more about payphone charges.) Top..

Q: How is usage calculated?
We use full-minute increments to calculate your usage, with partial minutes rounded up to the next full minute on each call. Top..

Q: If I reach my credit limit, is my call disconnected?
Yes. You will be given a voice notification when you have one minute of call time remaining. When that minute is up, your call will be terminated. To prevent this from happening, we recommend you periodically visit your account online to keep tabs on the amount of credit you have remaining, and refresh it when it is low. Top..

Q: What is your rate for in-state calls?
With our toll-free access number, our rate for in-state calls is the same as our rate for state-to-state calls. Top..

Q: Do I need to notify my current long-distance carrier or my local phone company of my choice to use DynaSky?
No. Because you access DynaSky service via a toll-free number, you do not need to notify your phone company of your choice to use DynaSky, nor do you have to cancel your current long-distance carrier. Top..

Q: Am I charged for calls that aren't answered or for calls that result in a busy signal?
No. If you are charged for a call that was not answered or for a call that resulted in a busy signal, however, e-mail support@dynasky.com with information pertaining to the incorrectly charged calls, and we will credit your account promptly. Top..

Q: Will my call be disconnected if I recharge my account immediately after I hear the one-minute remaining prompt?
Yes. Although your account balance will be credited immediately in real-time as you recharge it, our system takes a snapshot of your account balance when you place your call, and determines the call's maximum length of time from that balance. It will not recognize your new balance until you hang up. You will have to hang up or let the system disconnect you and place the call again to continue the conversation with your new credit balance. Top..

Q: Can I use DynaSky to place calls while in other countries?
Yes. In additions to China, Hong Kong, Taiwan and Canada, you can now use international roaming service in the following countries:

For additional international roaming access information, go to Access Number Page.Top..

Q: How much will I be charged if I use DynaSky to place calls while in other countries?
There will be an International roaming per minute surcharge applied in additions to the per minute destination calling rate. The international roaming per minute surcharge varies per call origination (Between $0.03 to $0.62 per minute).  To find out more about the International Roaming charges information, simple use the Rate Search Tool on Rate Page.Top..

Q: How do I place calls if I’d like to use DynaSky outside of U.S.?
Whenever you want to make calls outside of U.S, simply follow the easy 3-steps below and you’re connected.

Q: Can I choose my eSecretary number?
Yes.  You may select your own eSecretary number from available list by entering the state and area code / city of your preference.Top..